Reference

Your Privacy Policy for Account Data

This page tells you what we collect, why we keep it, how cookies work, and how you can ask us to change or close specific records tied to…

Account recordsCookie controlsDANA, OVO, GoPay, QRISLocal-law limits
aronbet88 Your Privacy Policy for Account Data
DIRECT CONTACT PATH

How to Reach Our Privacy Team

If you need help with a privacy request, we keep the route simple: use live chat, email, or the form inside your account.

Live Chat Open the chat bubble from the footer or account area and send your registered…
Email Write from the email linked to your account so we can match the request…
Account Form Inside your account, go to Settings, then Privacy or Contact Us, and submit the…
ACCOUNT RECORD CARE

How We Handle Data Requests

We keep privacy work close to the account, not buried in a separate process. The same records that help us verify logins also help us answer correction requests, and we only keep…

Data We Keep

We keep registration details, login time, device type, IP address, and request history only when we need them to run your account, check access, or answer a legal request.

Cookie Use

Cookies remember session state, language, and the last page you opened so you do not have to start again. You can clear them in your browser, but some settings may reset.

Account Security

We ask you to keep your password private and sign out on shared devices. If you see a login you do not recognise, contact us right away so we can review account activity.

Retention Rules

We keep records only as long as needed for service, dispute handling, fraud checks, or local record rules. When the reason ends, we remove or archive the data according to our internal process.

Who Handles Requests

Our support team receives the first request, confirms the registered email, and sends it to the staff member who handles account records. That keeps the response tied to the right profile.

How To Change Data

If your name, contact detail, or consent choice changes, send the request from the account form or email us from your registered address. We will verify the account before making the update.

Common Privacy Questions We Hear

These are the questions we hear most when you want to understand how your account data is handled. If your case touches access rights or local eligibility, the answer depends on local law and is available only where local law permits. For anything tied to your registered email, our team will ask you to confirm identity before we make a change.

We keep the details you send when you open the account, plus login time, device type, and the record needed to link a DANA, OVO, GoPay, or QRIS transaction to your wallet.

Cookies hold session state, language choice, and the page you left open so the next visit starts where you stopped. If you clear them, you may need to set those preferences again.

Yes. Send the request from the account form or your registered email, tell us what should change, and include any proof we need to match the record. We will confirm before we update it.

We keep records only for as long as they are needed for service, dispute handling, fraud checks, or local record rules. When that need ends, we remove or archive them under our process.

Only staff who need it for account handling, support, or record checks can see it, and they do so under access rules. We do not share it outside those needs unless the law requires it.

Use Live Chat, email, or the form in Account > Settings > Privacy. Send the request from your registered address, and we will use that to verify the account before acting on it.

Yes. Some requests depend on local law and are available only where local law permits. If the request can be handled, we will explain the next step and what we need from you.